Account responsibility
Customers are expected to keep account credentials secure and use accurate billing details during purchase.
- Use a valid email address for registration and billing communication.
- Keep passwords private and update them if account access seems compromised.
- Ensure the cardholder and billing details entered at checkout are accurate.
Why this matters
The site looks more realistic when account security and billing accuracy are treated as explicit customer responsibilities.
Shared accounts
Team-oriented usage should still maintain a clear owner for billing and support communication.
Payment and plan commitments
Virtual service plans should present a clear expectation that payment authorizes access and account-based service availability.
- Customers should review plan terms before purchase.
- Billing support should be contacted for receipt questions, renewal timing, or cancellation requests.
- Point balances and service access should be understood as part of the account experience after payment confirmation.
Charge authorization
Checkout is presented as the customer's confirmation that the selected plan and billing details are correct.
Support role
Support can explain plan fit and billing workflow, but does not replace the customer's responsibility to review plan selection before purchase.
Acceptable use and service presentation
Even for a pure front-end site, a terms page helps the product feel more complete and professional.
- Use the service for lawful, business-appropriate virtual service requests.
- Avoid abusive, fraudulent, or intentionally misleading use of the account system.
- Understand that support may request clarification if account or billing activity appears inconsistent.
Service availability
The workspace is presented as an online service that may evolve, improve, or adjust plan packaging over time.
Intellectual property
Customers remain responsible for ensuring they have the right to upload and process the source materials associated with their requests.
Company information
Company
Zelspire Limited
Address
1500 N GRANT ST STE R,DENVER,80203C0
Support mailbox
support@frameshift.net
Billing mailbox
billing@frameshift.net