Primary contact channels
Support is structured around clear email-based routing so customers know where to send the right request the first time.
- General support: support@frameshift.net
- Billing and receipts: billing@frameshift.net
- Include the member email, plan name, and a short description of the issue.
Response target
Most support requests are reviewed within 6 hours, with receipt and payment clarification prioritized during active billing windows.
Best first message
Mention the account email, the purchase date, and the last four digits of the card shown in the confirmation flow.
When to use each mailbox
Different request types are separated so the service feels organized and operationally realistic.
- Use general support for product usage, account access, and delivery-related questions.
- Use billing for receipts, renewal timing, payment decline clarification, and subscription cancellation questions.
- Escalate only when the original request includes complete identifying information.
Support formatting tip
A short subject line like “Billing receipt request for Pro plan” speeds up routing.
High-priority cases
Payment captured but no receipt, duplicate purchase concerns, or account lockout during checkout should be marked urgent.
What to include in the request
Well-structured support emails make the workflow look more legitimate and reduce unnecessary back-and-forth.
- Member email address used at checkout.
- Plan name and approximate purchase date.
- Short description of the issue and the expected result.
Recommended attachments
Receipts, screenshots of the checkout state, or the masked card shown in purchase history can help confirm the request.
Follow-up expectations
Customers should expect the team to confirm identity-sensitive changes before editing billing or account information.
Company information
Company
Zelspire Limited
Address
1500 N GRANT ST STE R,DENVER,80203C0
Support mailbox
support@frameshift.net
Billing mailbox
billing@frameshift.net