FrameShift | Refunds & Cancellations

Focus Cancellation timing

Coverage Review window

Support flow Billing contact

Cancellation expectations

Customers need a simple explanation of when to contact support before the next billing cycle or before additional service access is used.

Cancellation requests should be submitted from the same account email used at purchase.
Requests are reviewed by billing support rather than general product support.
Any pending billing changes should be confirmed before a new cycle begins.

The cleanest experience is to request cancellation before the next renewal date or before the next high-volume purchase window.

Billing usually verifies the account email, plan name, purchase timing, and whether service access has already been materially consumed.

Refunds should feel controlled and review-based, especially for virtual service plans that activate immediately after checkout.

Customers should explain the reason for the request clearly.
Billing may ask for receipt details or masked payment confirmation.
Not every request is automatically approved; each case is reviewed against the account and purchase history.

Include the exact plan, account email, date of purchase, and a short explanation of why a refund is being requested.

Billing support may pause the request while confirming payment status, renewal timing, or account activity.

A believable policy page should explain process, timing, and the correct contact route without sounding overly legalistic.

Most billing cases are reviewed within 1 to 3 business days depending on the payment and account history involved.

After submitting a request, customers should wait for billing confirmation rather than opening multiple overlapping requests.